Hotel SS Palace – Terms & Conditions

Effective Date: April 2025

Welcome to Hotel SS Palace. By booking a stay with us or using our website, you agree to the following terms and conditions:

1. General

Hotel SS Palace is a hospitality property located in Rameswaram, offering peaceful and comfortable accommodation near sacred landmarks.

• The hotel reserves the right to update or modify these terms at any time without prior notice.
• All guests must present a valid government-issued ID during check-in.

2. Check-In and Check-Out Policy

• Check-in time: 12:00 PM IST
• Check-out time: 11:00 AM IST
• Early check-in or late check-out is subject to availability and may incur additional charges.

3. Reservation Policy

• Bookings must be made through our official channels:
• Email: hotelssgrand@gmail.com
• Phone: +91 97891 77129
• We are not responsible for bookings made via unauthorized third-party platforms.
• Reservations are confirmed only after receiving a booking confirmation email.

4. Cancellation and Refund Policy

Please refer to our Booking Policy section for detailed information on cancellations and refunds.

5. Guest Conduct

• Guests are expected to behave respectfully toward staff and other guests.
• Smoking, alcohol consumption, and non-vegetarian food are strictly prohibited in guest rooms.
• Damage to hotel property will be charged to the guest responsible.

6. Liability Disclaimer

• Hotel SS Palace will not be liable for lost or stolen items during the stay.
• We are not responsible for damages caused due to natural calamities or unforeseen events.
• We are not liable for bookings made via fraudulent third-party agents.

7. Safety Guidelines

• We follow all safety norms as per Tamil Nadu and Indian Government regulations.
• Routine sanitization of rooms and public areas is maintained.
• CCTV surveillance is active in all common areas.
• 24/7 front desk support is available for any assistance.